​​​​Barbie Lyn Berol​ [Virtual Assistant]

Administrative Virtual Assistant / Instructor (Poly Languages Institute) 

January 2022 - September 2022 ​

• Proctoring weekly tests and data keeping of test results.

• Data Entry of attendance and grade of all students.

• Onboarding Training for newly hired Teachers.

• Responding to queries sent via email.

• I appoint classes to teachers every term.

• Editing of WordPress content related to class details.

• Assessing students' levels and recommending schedules, teachers, and books to use for the student to use in class.

• Posting job ads on Indeed.

• Initial Screening of applicants.

• Accomplishing monthly reports to be presented to the embassy.

• Utilizing Canva for training materials

• Teaching English to groups of classes.

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Administrative Virtual Assistant  (TUTORING) 
October 2018 - August 2022

• Proposing of Protocols

• Timely response to tutors' concerns on discord.

• Responding to all LOA or undertime requests via email.

• Writing and posting announcements

• Reporting of requests and complaints.

• Data entry

• Schedule a coaching session with a tutor, which would prevent them avoid obtaining another complaint from students or identify areas where they might improve based on their monthly evaluation.

• Evaluate the tutors' performance over the following four days and provide daily feedback.

• Helping the HR department with the initial interviews.

• Utilizing Canva for training materials

• Providing monthly evaluations to each Native teacher.

• Converting all Excel reports to PDF.

• Communicate to Team Leader what are each team's weaknesses to focus on.

• Make necessary adjustments depending on the need based on the data of complaints as such.

• Validation of complaints.
   

Social Media Customer Support (Storm media Ltd.)  
August 2018 - December 24, 2018

• Managing Facebook business pages for the drop shipping industry.

• Respond to each and resolve any complaints or questions raised in the page's inbox.

• Track parcels and provide tracking information to customers.

• Reporting any stolen video or photographs of the corporation utilized only for marketing purposes on its business pages.

• Inviting individuals to like the business pages to boost the number of visitors to the page.

• Reporting grammatical and technical faults made by other agents.
   

Online ESL Teacher (Tutoring) 
November 2017 - August 2022
 

Online ESL Teacher (Native Camp)    
September 2017 - December 2017
 

Online ESL Teacher (51talk) 
July 2014 - December 2016